1. About these terms
This website, mangobakers.com, is run by PVS Mango Bakers (“Mango Bakers”, “we”, “us”), with its head office at PVS Building, BNC Corner, Punkunnam, Thrissur 680002, Kerala, India.
These terms apply when you browse this website and when you place an order with us through the website, WhatsApp, phone, email or any of our 31 outlets. By using the website or placing an order, you agree to these terms. If you don’t agree, please don’t use the website or place an order.
How we handle your personal information is explained in our Privacy Policy.
2. Using this website
You may use this website to browse our products, find outlets and contact us. You agree not to:
- use the website for anything unlawful, fraudulent or harmful;
- place false or prank orders, or order in someone else’s name without their permission;
- try to break, overload or gain unauthorised access to the website or the systems behind it;
- copy, scrape or reuse our content for commercial purposes without our written permission.
We try to keep the website accurate and available, but we don’t promise it will always be error-free or uninterrupted. We may change, suspend or remove any part of it at any time.
3. Products, photos and prices
- Photos are for illustration. Our products are handmade, so colour, decoration, shape and size may differ slightly from the photos on the website, on social media or in brochures.
- Prices shown online are indicative. The final price is the one we confirm to you when we accept your order, or the price at the outlet at the time of purchase. Prices include applicable taxes unless we say otherwise.
- Availability. Not every product is available at every outlet or every day. Seasonal and festive items are available for a limited time and while stocks last.
- If we have listed a product at a clearly wrong price, we are not bound to sell it at that price. We will tell you and you may confirm at the correct price or cancel.
4. Placing an order
You can order by WhatsApp or phone on +91 75939 82222, by calling an outlet, or in person at any outlet. Buttons such as “Add to cart” or the cake builder on this website help you put together a request; they do not by themselves place an order or take payment.
An order is confirmed only when we reply to confirm the items, price, and pickup or delivery date and time. Please check this confirmation carefully and tell us straight away if anything is wrong. We may decline an order, for example if we can’t make it in the time available, an item is unavailable, or the request breaks these terms.
Please give us a correct name and a reachable phone number. If we can’t reach you to confirm details, we may not be able to complete your order.
5. Custom and design cakes
- Notice. Please order custom, photo and design cakes at least 24 hours ahead. Tiered, wedding and large-quantity orders may need 2–3 days. We’ll tell you if your request needs more time.
- Reference designs. When you send a reference photo, we recreate it as closely as we reasonably can in our own style. Hand-finished cakes won’t be an exact copy, and colours may vary because of food-safe colouring.
- Structural items. Some designs need non-edible supports, dowels, wires, toppers, figurines or candles. Please remove these before cutting and serving, and keep them away from small children.
- Photos and messages. Edible photo prints and written messages are made from the image and text you send. You confirm that you have the right to use any image you send us. We may refuse images or messages that are offensive, defamatory or infringe someone else’s rights.
- Weight. Cake weights are approximate and may vary slightly depending on the design and decoration.
- Showing our work. We may photograph cakes we make and share the photos on our website and social media. We never show names, messages or photos of people without permission. Tell us when you order if you’d rather we didn’t share yours.
6. Payment
You can pay at the outlet in cash, by card or by UPI, or by UPI or bank transfer to the account we give you when confirming your order. Only pay to payment details shared by our official numbers. We will never ask for your card PIN, OTP or UPI PIN.
For custom cakes, bulk orders and festive pre-orders we may ask for an advance before we start. The amount will be stated when we confirm your order, and your order is not confirmed until the advance is received. The balance is payable at pickup or before delivery.
7. Pickup and delivery
- Pickup. Orders are collected from the outlet agreed in your confirmation, during its opening hours. Please bring your order confirmation or the name and phone number used to order.
- Late collection. If an order isn’t collected on the agreed day, we will hold it until closing time where possible. Perishable items not collected by then may not be held over, and the order is treated as cancelled by you.
- Delivery. Where we offer delivery, the charge, area and time slot are confirmed with your order. Times are estimates; we’ll keep you informed of delays caused by traffic, weather or other things outside our control. Someone must be available to receive the order. If no one is available, we may return the order to the outlet for pickup.
- Handling. Once you collect or receive a cake, keep it level and cool, out of direct sunlight, and carry it in a flat, air-conditioned place where possible. We aren’t responsible for damage caused by handling after handover.
8. Changes and cancellations
- Regular products ordered for pickup can be changed or cancelled any time before we start preparing them.
- Custom and design cakes: changes to flavour, size or design and cancellations are accepted free of charge up to 24 hours before the pickup or delivery time. After that, preparation has usually started, so the advance paid is not refundable. Small changes such as the message on the cake may still be possible; just ask.
- Festive and bulk pre-orders: cancellations must reach us at least 48 hours before the agreed date for any advance to be refunded.
- If we have to cancel your order, for example because of an unforeseen shortage or emergency, we will tell you as early as possible and refund any amount you have paid in full.
9. Quality issues and refunds
We take great care with everything we bake. If something isn’t right, please check your order at pickup or delivery and tell us the same day, ideally while you’re still at the outlet, or by WhatsApp with photos and your order details.
- If a product is wrong, damaged before handover or not of acceptable quality, we will replace it, give you store credit or refund you, depending on what is practical.
- Because our products are perishable food, we can’t accept returns or refund products that were correctly supplied but which you’ve changed your mind about, or that have been stored or handled in a way we didn’t recommend.
- Approved refunds are paid back to the original payment method, or in cash at the outlet for cash payments, usually within 7 working days.
These terms don’t affect your rights as a consumer under the Consumer Protection Act, 2019.
10. Allergens and dietary needs
Our products are made in kitchens that handle wheat (gluten), milk, eggs, tree nuts (including cashew and almond), peanuts, soy and sesame. Even products that don’t contain these ingredients may contain traces of them.
- Eggless products are made without eggs but are prepared in the same kitchens as products that contain eggs.
- We cannot guarantee that any product is free from allergens, gluten-free, sugar-free or suitable for a particular medical condition unless we clearly say so for that product.
- If you or anyone you are serving has a food allergy or intolerance, please tell us when ordering and ask staff about ingredients before buying. Do not consume a product if you are unsure.
11. Storage and freshness
Our products are baked fresh and contain few or no preservatives. Please follow the storage advice on the pack or from our staff. As a general guide:
- cream and fresh-fruit cakes: refrigerate and eat within 24 hours;
- puffs, cutlets and other savoury snacks: best eaten the same day;
- breads, plum and dry cakes, rusk, biscuits and sweets: keep in an airtight container and use by the date on the pack.
12. Offers and festive collections
Discounts, combo offers, coupons and festive collections (such as our Diwali and Christmas boxes) are valid only for the period and at the outlets stated, while stocks last. Offers can’t be combined unless we say so, have no cash value and may be changed or withdrawn at any time. Box contents may be swapped for items of similar value if something is unavailable.
13. Our content and trademarks
The Mango Bakers name, logo, packaging designs, photos, text and other content on this website belong to PVS Mango Bakers or are used with permission. You may share links to our pages, but you may not copy, modify or use our content or brand without our written permission.
14. Third-party services
This website links to or embeds services run by other companies, such as WhatsApp, Instagram, Facebook and Google Maps. Your use of those services is governed by their own terms and privacy policies, and we aren’t responsible for their content or how they work.
15. Limitation of liability
Nothing in these terms limits our liability where the law does not allow it to be limited, including for death or personal injury caused by our negligence. Otherwise:
- our total liability for any order is limited to the amount you paid for that order;
- we are not liable for indirect losses, such as a spoiled event or lost profits, or for problems caused by things outside our reasonable control, such as power cuts, strikes, floods, extreme weather, road closures or government orders;
- we are not liable for allergic reactions where the allergen information above was available and we weren’t told about the allergy, or where products were stored or handled against our advice.
16. Governing law
These terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the courts at Thrissur, Kerala. Before going to court, please contact us. Most issues can be sorted out quickly with a call or a message.
17. Changes to these terms
We may update these terms from time to time. The version on this page, with the “last updated” date at the top, applies to orders placed after that date. Orders already confirmed are handled under the terms that applied when you placed them.